It’s amazing how much different customer service can be from one store to another. Lately, I’ve been having trouble with my cell phone, and it looks like it’s time for me to upgrade. I stopped by the cell phone store in Caro, but I don’t think I’ll be going back. While they gave me some service, I felt as though I was an interruption in their day. I barely felt welcome … let alone feeling like a valued customer.
The next day, I went to a similar store in Lapeer where I immediately felt welcomed and valued as a customer (maybe that’s because I was talking to the store manager). I mentioned why I came to their store, and found that they have had a lot of people coming from other stores because of poor customer service. I have to imagine that they have gained a lot of customers because of this.
Have you ever had a similar experience? If so, think of how you felt when you received poor customer service. Did they lose your business that day? Have you ever gone back?
Now, think about how it feels when you come to church. Do you feel like you are welcome and appreciated? I certainly hope so. I hope that this is especially true of our visitors. When someone new comes in, we only have one opportunity to make a first impression. Let’s make sure that it’s a good one.
If they’ve never been here before, take the time to make them feel welcome. If they have kids, tell them about Sunday School, Children’s Church, and the nursery … and take the time to show them where their kids will be. If a visitor is sitting alone, sit by them and talk with them. In short, give them the warm welcome that Christ would have given them. And, just in case you need some motivation, remember Hebrews 13:2, “Do not neglect to show hospitality to strangers, for by this some have entertained angels without knowing it.”
So, to everyone here today, Welcome! I’m glad you came!
In His grip,
Pastor Decker
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